Delivery, Customer service, Uppark

Delivery

The Netherlands
Orders placed before 3pm from Monday to Friday are sent the same day. Orders placed on Friday evening, Saturday and Sunday are sent on Monday. When we have processed the order, you will receive an e-mail from PostNL. This e-mail contains a Track & Trace number which enables you to follow the package.

All packages are sent with PostNL. Packages are sent with "signature for receipt home address (HVH)". This means that the package will not be delivered to your neighbours and you must personally sign for receipt.

It is possible that you are not at home when the package is delivered. When this is the case, PostNL will deliver the package the following day, except for Sundays. If you are not at home the second time, PostNL will leave a note in your letterbox stating where the package can be collected. Usually this is the nearest post office.

In the Netherlands no shipment costs will be charged for sending a package to your home address or returning a package from your home address for orders exceeding an amount of € 150.
For orders with an amount less than € 150, we have to charge a contribution in shipment costs of € 2.95.

If you have any question, please contact us.

Belgium and Germany

If you live in Belgium or Germany you can indicate this during the payment process.
In Belgium and Germany, we have to charge a contribution in shipment costs of € 4.95. Shipment costs for sending a package from your home address to Uppark are for your own account.

In Belgium and Germany, the package is delivered at your neighbour’s house if you are not at home.

All other countries

If you live in a country outside of the Netherlands, Belgium and Germany, you can indicate this
during the payment process.

Please indicate whether you live in “Other European Countries” (other than The Netherlands, Belgium and Germany) or in “Countries Outside Europe”.

In “Other European Countries” we have to charge a contribution in shipment costs of € 7.50 for sending a package to your home address. Shipment costs for sending a package from your home address to Uppark are for your own account, and will be deducted from the purchase amount to be refunded.

In “Countries Outside Europe” we have to charge a contribution in shipment costs of € 20,- for sending a package to your home address. Shipment costs for sending a package from your home address back to Uppark are for your own account, and will be deducted from the purchase amount to be refunded.

It is possible that the postman delivers your package to your neighbour’s house when you are not at home.

If your county is not on the list or if you have any other questions, please contact us and we will discuss the possibilities together.