Returns / Exchanges, Customer service, Uppark

Returns / Exchanges

The Netherlands

Returns
If you are not satisfied with your purchase, you can return it up to 14 days after delivery of the goods. The only thing you have to do is fully and correctly fill out the form enclosed in the shoe box and place the enclosed return sticker over the shipping label. Take the package to the nearest post office.

Returned products are only accepted if:
1. The product is returned in the original packaging;
2. The product has not been used, damaged, worn or cleaned;
3. Labels are still attached to the product;
4. The instructions of use have been properly followed up.

Shoes can only be tried on indoors. If shoe soles are dirty, the return cannot be accepted. Any free products sent by Uppark must also be returned. Products that are returned outside the above-mentioned period can be sent back to the purchaser without reimbursement. All carefully returned products will be credited. Uppark will refund the paid amount minus possible shipping costs to the account number you have submitted within 10 days.

Return address:
Uppark
Antwoordnummer 6053
5902 VB Venlo
The Netherlands

The Netherlands

Exchanges
If you wish to exchange the product for a different product, another size or colour, you can indicate this on the attached return form. We ask you to send us an e-mail or contact customer service, so we can reserve the product for you. Shipping costs for exchanges are for the account of Uppark. If you wish to exchange a product a second time we ask for a contribution of € 4.95 to the shipping costs. When we receive the return package, you will receive a confirmation e-mail. If there is a price difference as a result from the exchange, you will receive an e-mail with a request for additional payment or you will receive the price difference on your account within 10 days. *Exchanges are only accepted if the General Terms and Conditions mentioned above have been adhered to.

All other countries

Returns

Of course, returns can also be sent from all other countries. Shipping costs from returns are for the account of the customer. Returns are only accepted if the Terms and Conditions mentioned above have been adhered to.

Exchanges

Of course, you can also exchange products from all other countries. Shipping costs for returning and sending (replacement) products are for the account of the customer. If there is a price difference as a result from the exchange, you will receive an e-mail with a request for additional payment or you will receive the price difference on your account within 10 days. *Exchanges are only accepted if the General Terms and Conditions mentioned above have been adhered to.